We provide you with assurance that you can get help with any problem you run into with Datomic. Whether your developers need help during the build or you run into challenges in production, we are here to help. We want to make Datomic a safe choice for your company.
|Pro||Basic Support||Premium Support||Enterprise Support|
|Price||One year of support is included with your Pro edition license.||$65.00 / process / month||$115 / process / month||Negotiated|
|Who needs it?||Anyone who buys "Pro" edition||Startups, mid-sized businesses, or single teams that are just adopting Datomic||Large teams, possibly multiple teams that have adopted Datomic||Organizations that are adopting Datomic across the company|
|How do you get it?||Purchase a "Pro" edition license||Upgrade to Basic support||Upgrade to Premium support||Negotiated|
|How can you reach us?||Private email, Support form||Email, Support form, Phone (M-F, 9-5 Eastern Time)||Email, Support form, Skype, Phone 24x7||Email, Support form, Skype, Phone 24x7, direct contact with a dedicated Technical Account Manager|
|Acknowledgement||1 hour||1 hour||1 hour||Immediate|
|Response||2 business days||1 business day||8 hours||4 hours|
|Minimum term||N/A||1 year||1 year||Negotiated|
|Phone Issues per Month||0||2||4||Negotiated|
|Named Support Contacts||1||2||3||Negotiated|
We have created some of the sharpest tools in the business. We believe this platform is a better way to develop software, and we want you to have confidence using and deploying these tools. Open source doesn't mean you're on your own any more.
We offer developer support, production support, and architectural review services for companies and teams deploying our platform, including Clojure, ClojureScript and EDN.
Please contact us for pricing and packages.